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Outset Online
Refund Policy

Refund Policy

Your Cancellation Rights

Outset Online complies with the UK Government’s rules for distance selling and rules of online selling: 

  • A 14-day cooling off period applies to Outset Online subscriptions. If you change your mind during this period before accessing any content, no cancellation charge will apply and you will receive a full refund. 
  • However, if you accessthe digital content in any way your right to a refund is waived and your right to a cooling off period is cancelled. 
  • No refund will be given if GrowSmart has reason to believe that an individual has viewed any of the content they have purchased.
  • Outset Online regrets that subscriptions cannot be transferred to another eLearning or face-to-face course. eLearning bookings are not transferable.

For more information about distance and online selling rules from UK Government, please click here.